·8 DIY [Sorted] Android TV says "Connected, no internet"
[Sorted] Android TV says;
"Connected, no internet" (even though the date and time is correct!)
I'm not a big, "TV" fan - meaning, I don't watch TV a lot, but I do like a good picture and a decent sound when I do. I've had a 43" inch budget LED TV for several years and swapped it out this Christmas eve 2021 for a brand-new STRONG 4K LED 55", and my wife is delighted with our (her) new telly!
Exploring my brand-new Android TV was great fun – Android TV is an Android operating system developed by Google for a TV. Some folk call it Google TV (which was an earlier thing). Running the Android operating system on your smart TV offers a broadly similar experience to a smartphone running Android, so if you're used to whizzing around on your Android phone, it won't take long to get used to using Android TV.
Initially I had TV internet access using an Ethernet cable from the router to the TV, but after setting-up the TV, the time had come to move it into it's permanent position, "cut the umbilical cord" and go wireless.
Initially I had TV internet access using an Ethernet cable from the router to the TV, but after setting-up the TV, the time had come to move it into it's permanent position, "cut the umbilical cord" and go wireless.
My Huawei B528 (B528s-23a) router and the STRONG TV were in easy reach of each other distance-wise to get a very decent 2.4Ghz radio signal and a weak'ish 5Ghz signal but as my new TV didn't have a 5Ghz radio in it anyway, that wasn't a problem.
So, I tried to connect my TV to my router's 2.4Ghz channel and although connected, the Android 9 operating system on the TV showed, Connected, no internet.
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| Android TV says; "Connected, no internet" even though the TV's date and time is correct! |
How I fixed my Android TV Wi-Fi "Connected, no internet" problem / issue.
During my Wi-Fi "Connected, no internet" troubleshooting, I checked;
- That the Android TV system's date and time was correct and enabled for network-provided automatic-mode rather than "off" or "manual" mode. (N.B. – If you've ever had an unusual difficulty connecting to a website that you normally visit, especially a site with a URL prefixed with https, check that your system's clock time is accurate to eliminate that as a possible cause).
- That my TV's networking parameter called "DHCP" was selected rather than set to "static",
- That my router had not been set to block the MAC ID or IP address of the TV for some router admin reason (a forgotten-about parental control setting, for example),
- That my other Android devices such as a phone or tablet could connect to the same Wi-Fi channel broadcast SSID network name at 2.4Ghz that the TV was trying to use, and in the same physical area (right next to the TV),
- That my TV's internet proxy settings were not enabled (no proxy, nor VPN),
- That my router was not trying to use a custom combination of 2.4Ghz and 5Ghz radios to generate a Wi-Fi signal which my TV may have difficulty processing,
- That my kitchen's microwave-oven was not being used,
- That my TV's Android/system updates were enabled when the TV was first installed and that there were no updates available, ready to apply.
" Wi-Fi connected and yet still no internet even though
date and time is correct ! "
To try and fix my Wi-Fi connected, no internet error I also tried;
- Re-booting the router through its management interface (which in my case was at http://192.168.1.1),
- Hard-booting the router (cutting the power to it, waiting a minute, then powering-up),
- Re-booting the TV after key Wi-Fi settings adjustments on the TV,
- Toggling from DHCP to static and choosing an unoccupied IP address that the router was not using and yet within the DHCP range, and then trying same thing outside the DHCP range,
- Using a static IP and pointing the DNS to Google's DNS,
- Generating a hotspot on an Android phone and trying to connect the TV to the internet via that hotspot,
- Toggling the Wi-Fi setting off-and-then-on-again on the TV,
- Turning the TV's data saver off,
- "Forget/Forgot" Wi-Fi network on the TV and then re-created it from scratch,
- Temporarily moving the router closer to the TV,
- Lastly, and it was the very last thing I tried because I'd run out of other ideas about how to fix my Wi-Fi 'connected, no internet' problem — I toggled the Ethernet setting on my TV to enable it because in my case, I found this allowed my TV to get Wi-Fi with an internet connection for some reason even though there was no physical Ethernet cable plugged-in. That said, if I powered-off the TV overnight let's say, with that Ethernet toggle enabled, I might not be able to re-connect via Wi-Fi until I toggled that same Ethernet setting to, "Off" the following day! So, even though my Android TV date and time was ok and accurate (N.B. Verifying that the Android TV system date and time is right is an important check when trying to fix a, "connected but no internet" TV Wi-Fi issue) this, this... Ethernet-toggling on-off fixed my Wi-Fi connected, no internet problem. Voila!
Is it a bug? Should I send my STRONG TV back? No way! — I'm not sending my TV back because of a this trivial inconvenience; I'll simply wait until a fix is released. You see, my Wi-Fi connected no internet issue doesn't arise everyday, just occasionally. No biggie. — If it happens again, I simply toggle my Ethernet to on-or-off (whichever way it decides is good-to-go) and I'm away on-line again with TV Wi-Fi re-connected!
In addition to the list of stuff I tried above, another thing I tested was to set-up a Wi-Fi range extender (pictured below) to see if my TV would more readily connect to it rather than directly with my router - it did!
So, whilst getting this TV Wi-Fi thing working took a while, I made another discovery. What I found was that using that Wi-Fi range extender (I'm calling it an extender, because it, "extends" the range of the router's Wi-Fi signal using Wi-Fi, not cabling; other folk may call it a "Wi-Fi booster" or a "Wi-Fi repeater". A Wi-Fi "bridge" is something else entirely which is not what I'm referring to in this article) and connecting the TV to it improved download speed compared to connecting the TV directly to the router's SSID Wi-Fi channel. Let me explain.
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| My NETGEAR AC1200 Wi-Fi Range Extender Model: EX6150v2 |
I remembered having a semi-redundant Wi-Fi extender knocking around somewhere which would be ideal to experiment with, and so, equipped with my trusty Netgear extender (pictured above), I began its install program. That particular extender was not configured in AP mode (a toggle switch on the side of it) but as an extender. I configured the extender's SSID to show a different network name to distinguish it from my router's usual broadcasted SSID and followed the 'Netgear Genie' set-up wizard to create separate 2.4Ghz and 5Ghz radios. I did not enable their fastlane feature (but I must try that feature option sometime to see if I can make it even faster!)
After finishing the extender's setup, I unplugged it and repositioned the extender midway between the router and the TV and after it had booted-up, and after selecting the new custom SSID network name I had given to the extender on the TV, my TV and router started talking to each other wirelessly via my Netgear Wi-Fi extender's 2.4Ghz frequency and with internet access.
Wi-Fi download speed? In my case, connecting my TV using the extender's Wi-Fi SSID was about 15-20% faster than directly connecting my TV to my router's SSID - I thought that maybe it's because the extender was located closer to the TV than my router, so I placed the Netgear extender beside my router (the same distance to the TV) and the extender was still way faster. Predictably, neither were as quick as a direct physical cable Ethernet connection between the TV and the router.
Why bother about an extra 15-20%? Because here, for me, it's the difference between 4K TV and no 4K TV.
So there you have it, that's my Android TV Connected, no internet TV issue and the troubleshooting checks and steps that I took to fix it.
Just a thought; if a Wi-Fi extender or Wi-Fi generally is not your pie & mash and you want the maximum internet speed available for your TV, you can buy Ethernet cable that's formed flat or ribbon-like so maybe that might be a solution for piping internet from your router to your TV?
STRONG.TV https://www.strong.tv/en/Home
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This post №8 “DIY [Sorted] Android TV says "Connected, no internet"” appeared first at HowToBloke.com on 2nd January 2022.
